Website Data & Privacy

If you ask a question about how this website handles your information or report an accessibility problem, your name, email address, message, and the page address are emailed to the people who maintain this website to help investigate and respond.

This website uses Postmark to deliver email, including messages sent through website forms and emails about orders or registrations. Postmark receives the email contents and recipient addresses to deliver these messages. See Postmark’s data processing terms.

This website uses Akismet to check form submissions for spam. These checks send submitted text and contact details, along with information such as your IP address and browser details, to Akismet. See Akismet’s privacy information.

Website forms include information about the ad, newsletter, or other campaign that brought you here, when that information is available. This helps the recipient understand how you found the website.

For water and tax payments, your account number and payment amount are sent to Stripe to set up your payment. Water payments also include your service address. Stripe collects your billing address and payment details at checkout. If a payment setup error occurs, error reports may include your account number, amount, and service address to help the support team investigate. See Stripe’s privacy information.

This website remembers campaign information from the link you followed, such as the ad or newsletter that brought you here. It saves this information in your browser and uses it for up to 30 days.

This website uses Fathom Analytics to understand how visitors use the website. It receives information about page visits and interactions, such as clicks and form submissions. Fathom measures visits without setting analytics cookies. See Fathom Analytics privacy information.

This website uses Mailchimp for mailing-list signups. Mailchimp receives the email address and other details you enter in the signup form to manage your subscription. See Intuit privacy information.

This website uses Stripe to process payments. Stripe receives the payment, billing, and contact information you enter to complete your transaction. See Stripe privacy information.

This website uses Algolia to provide website search. Your search terms are sent to Algolia to find matching results. See Algolia privacy information.

If a form’s email cannot be sent, error records may include the information you submitted. The people who maintain this website use these records to investigate the problem and recover the message.

Customer information and payment details, such as the amount and what the payment is for, are shared with the payment provider. Payment references and related records are used to manage payments and send receipts. These records are separate from the full card details handled by the payment provider.

This website is hosted by Vercel. Vercel handles requests for pages, files, and website features, and keeps operational records to support those services. See Vercel’s privacy information.

The people who maintain this website collect and review operational logs from this website’s hosting platform using Better Stack. These logs can include request information and form-processing metadata used to investigate errors and delivery problems. See Better Stack’s privacy information.

The people who maintain this website use Sentry to investigate website errors. Sentry receives error reports that include diagnostic details and may include information from your request or form submission.